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Your Experience at FDAMH

Our aim is to provide the best possible experience to everybody who visits FDAMH or uses our services.

If for any reason, you are not happy with our services or any other aspect of FDAMH please contact a member of staff who will aim to resolve the issue with you.

If you are unable to speak to staff you are in touch with, you can contact us using the details below instead.

If you wish to make a formal complaint you can ask for a copy of our Complaints Procedure.

General Complaints

To raise a concern OR for a copy of our Complaints Procedure please contact:

Complaints
FDAMH
The Victoria Centre
173 Victoria Road
FALKIRK
FK2 7AU

Tel No: 01324 671 600
Email: admin@fdamh.org.uk

Complaints about FDAMH's Counselling Service

FDAMH’s Counselling Service is Recognised by COSCA. Find out how to make a Complaint about our Counselling Service using the Counselling Complaints Policy:

Complaints about Fundraising

You can raise concerns about online donations, public collections or other concerns related to funding. Find out more using our Fundraising Complaints Policy:

“Raising awareness was so important for us as after the pandemic, mental health problems are at an all-time high.”

Ellie & Ellie
“Taking that first step in my first marathon will represent taking the first step in getting help and that is ‘reaching out’. Getting better is a marathon and not a sprint.”

Maciek
“Great things happen when you volunteer your time, you help yourself helping others - it’s a win-win situation.”

John
“I think it’s very important to talk about your mental health openly, but I understand it can be hard and scary.”

Sophie
“That one appointment at FDAMH helped me realise that there was no shame in feeling the way I did and no shame in getting help.”

Derek

Supporter Spotlight

We feel so lucky to have such wonderful supporters at FDAMH and we’re excited to share some of their amazing stories! 

Read more

Charity No: SC011889
Company No: SC151357

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