Our Privacy Policy explains how we will handle the personal information of all of the people who come into contact with us. 

We have taken a fresh look at how long it is helpful for us to keep information about the people who use our services. As a result, we’ve made some small changes: 

• We have reduced the time when clients’ core records can be destroyed or anonymised* from 7 years to 5 years after our last contact with you. 
• We have added information about ‘process notes’ which are taken during or after sessions. These will be destroyed after 1 year from when the service closed your case, along with emails and other communications issued during the service.  
• We have explained that in rare cases we may be required to retain records for longer than this e.g. due to legal proceedings or for the safety of our clients, staff or volunteers. 

*When a record is ‘anonymised’ any information that could be used to identify you is removed. 

Find out more: 

• View our full Privacy Policy on our website.

• Contact FDAMH if you have any queries or would like the Privacy Policy in another format. 
• Find out about your rights in relation to personal information and about Data Protection Law from the Information Commissioner’s Office (ICO) by visiting https://ico.org.uk/